What is Cloud Telephony – An Overview

Published By Priyanka Chauhan

Approved By Sameer Yadav

Published On November 6th, 2023

Reading Time 2 Minutes Reading

1. Cloud telephony is also named Hosted Telephony / Cloud Calling.
2. A messaging & voice service.
3. It is a technology that takes your telephone system to the cloud as a hosted solution.
4. Used by Enterprises & Businesses to make or receive multiple voice calls & messages simultaneously without investing in any additional capital infrastructure.
5. It is a replacement of traditional PBX or EPBAX.
6. It is a type of Unified communication as a Service or UcaaS, which offers voice communication service through the third-party host. The system is quick and easy to setup.
7. Cloud Telephony system comprises of following products;
   • Virtual Number
   • Toll-Free Number
   • Interactive Voice Response
   • Bulk SMS Service
   • Distributed Call Center
8. By implementing hosted Cloud telephony in your business facilitates the following benefits;
   • Reduced Capital Costs
   • Unified Communications
   • Enhancement in Staff Productivity
   • Service Customization
   • Efficiently handled inbound calls
   • Quick Set-up
   • Easy to Scale
   • 24/7 accessibility from anywhere at any time
   • Easily integrated to other CRM
   • Real-time Data & Analytics
   • Toll Fraud Protection
   • Unity App Call Control
   • Customer Portal
   • Built-in Disaster Recovery
   • Call Recording
   • Conference Bridge
   • Custom Greetings
   • Text Messaging
   • Make & receive calls on Tablet, Mobile, Laptop, and Handset
   • Accessible 24*7 anytime anywhere
9. With cloud telephony, you can use your Office extension everywhere.
   • In the Office
   • At Home
   • In Car
   • Across the World

That’s all about what is Cloud Telephony. To know more, visit our Cloud Telephony Service page or connect with our Solution experts with Query.